Mahatma Gandhi Aviation Service Enterprises

(Registered with Central & State Governing Body)

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Officer – Security/ Customer Service/ Ramp – Delhi-job

Officer – Security/ Customer Service/ Ramp – Delhi

Job Description
Position Officer – Customer Service/ Ramp/ Security & Cargo
Job Location Delhi
Date of Interview 30th Nov, 2022
Registration Time 8:00 AM to 9:00 AM (No candidates will be allowed after 9:00 AM for interview)
Interview Time 10:00 AM to 7:00 PM
Interview Venue Share with you via SMS to your Registered Mobile number.
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Mandatory Documents required during interview. (Both Original & Photocopy)
  1. CV
  2. PAN Card
  3. Adhaar Card ( With Address)
  4. Passport ( With Address)
  5. Educational Documents – 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.
  6. Experience Letter and Salary Details ( in case of experienced candidates)

Eligibility Criteria:

  1. Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo. Result awaited and exam-pending candidates are not eligible.
  2. If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.
  3. Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
  4. Airport Operations Experience Preferred.
  5. No Visible Tattoo marks/ body art
  6. Interviewed Candidates can reapply after 6 months


A. Mandatory Requirements:

  • For Customer Service – Good Communication, Pleasing Personality
  • For Security – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
  • For Ramp – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
  • For Cargo – efficient handling of outbound (domestic / international cargo) from the station and handling of inbound cargo arriving at the station.

B.  Preferable Requirement:

  • For Customer Service – Well versed in Customer Dealing
  • For Security – BASIC AVSEC, Screener, NCC Background
  • For Ramp – Load & Trim License, 12th Science Background

Job Description –

Security – Screeners & Basic Avsec certification preferred

Primary Responsibility: You will be responsible for implementation of security policy and procedures laid down by the Company.

Mission: To secure

  • Safe operation
  • Punctuality
  • Customer Satisfaction
  • Team efficiency
  • Cost control
  • Secure good working atmosphere and environment

Focus: Manage safe and secure operations in accordance with security program and applicable procedures.

Functional Responsibilities: 

  • Maintain standards as per Company requirements
  • Ensure effective threat assessment and response capability
  • Achieve department goals and follow up
  • Perform duties as per the Security Programme.
  • Maintain performance standards and follow up with your shift
  • Secure quality levels.Optimize resource
  • Aware of Emergency Response Procedures, rules and regulations
  • Acquire and maintain necessary skills required to perform job functions
  • Maintain work procedures as per company requirements
  • Carry out development dialogue with the Team leaders
  • Control theft and pilferage of company property

Customer Service –

Job purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities: Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing: 

  • Making reservations across the counter
  • Selling of tickets.
  • Remitting cash to the concerned department.
  • Answering customer queries over the telephone.


  • Attend the pre – flight and post flight briefings.
  • Setting up of check in counters.
  • Screening of checked in baggage.
  • Maintain high quality of Check in procedures.
  • To assist customers with special requests.


  • To assist customers with special requests.
  • To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
  • Co-ordination with the baggage vendor for the damaged bags.
  • Follow up with the en-route stations regarding lost baggage.

Post flight departure:

  • Filing of all necessary flight papers
  • Any other responsibility assigned by the management from time to time

Ramp – L&T & LO certification preferred

  • Confirm the ETA of the flight from OCC or System (Navitaire).
  • Take the bay no. from Apron and convey it to all the stations on R.T.
  • Ensure that you are at the bay D-20 mins with all the equipments required.
  • Note down the Touch down and Chocks and convey it on R.T.
  • Allign the ramp properly.
  • Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
  • Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
  • Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
  • After departure make sure that all the equipments are sent back to the transport yard.
  • Fill the ramp filling.
  • During the flight ensure everyone is smooth, safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the MGAMSE SITE, Chapter Safety Policy and Objectives.

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