Officer – Security/ Customer Service/ Ramp – Delhi

Mandatory Documents required during interview. (Both Original & Photocopy)

1. CV
2. PAN Card
3. Adhaar Card ( With Address)
4. Passport ( With Address)
5. Educational Documents – 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.
6. Experience Letter and Salary Details ( in case of experienced candidates)

Eligibility Criteria:

1. Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo. Result awaited and exam-pending candidates are not eligible.
2. If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.
3. Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
4. Airport Operations Experience Preferred.
5. No Visible Tattoo marks/ body art
6. Interviewed Candidates can reapply after 6 months

Requirement:

A. Mandatory Requirements:

• For Customer Service – Good Communication, Pleasing Personality
• For Security – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
• For Ramp – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
• For Cargo – efficient handling of outbound (domestic / international cargo) from the station and handling of inbound cargo arriving at the station.

B.  Preferable Requirement:

• For Customer Service – Well versed in Customer Dealing
• For Security – BASIC AVSEC, Screener, NCC Background
• For Ramp – Load & Trim License, 12th Science Background

Job Description –

Security – Screeners & Basic Avsec certification preferred

Primary Responsibility: You will be responsible for implementation of security policy and procedures laid down by the Company.

Mission: To secure

• Safe operation
• Punctuality
• Customer Satisfaction
• Team efficiency
• Cost control
• Secure good working atmosphere and environment

Focus: Manage safe and secure operations in accordance with security program and applicable procedures.

Functional Responsibilities: 

• Maintain standards as per Company requirements
• Ensure effective threat assessment and response capability
• Achieve department goals and follow up
• Perform duties as per the Security Programme.
• Maintain performance standards and follow up with your shift
• Secure quality levels.Optimize resource
• Aware of Emergency Response Procedures, rules and regulations
• Acquire and maintain necessary skills required to perform job functions
• Maintain work procedures as per company requirements
• Carry out development dialogue with the Team leaders
• Control theft and pilferage of company property

Customer Service –

Job purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities: Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing: 

• Making reservations across the counter
• Selling of tickets.
• Remitting cash to the concerned department.
• Answering customer queries over the telephone.

Departures:

• Attend the pre – flight and post flight briefings.
• Setting up of check in counters.
• Screening of checked in baggage.
• Maintain high quality of Check in procedures.
• To assist customers with special requests.

Arrivals:

• To assist customers with special requests.
• To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
• Co-ordination with the baggage vendor for the damaged bags.
• Follow up with the en-route stations regarding lost baggage.

Post flight departure:

• Filing of all necessary flight papers
• Any other responsibility assigned by the management from time to time

Ramp – L&T & LO certification preferred

• Confirm the ETA of the flight from OCC or System (Navitaire).
• Take the bay no. from Apron and convey it to all the stations on R.T.
• Ensure that you are at the bay D-20 mins with all the equipments required.
• Note down the Touch down and Chocks and convey it on R.T.
• Allign the ramp properly.
• Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
• Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
• Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
• After departure make sure that all the equipments are sent back to the transport yard.
• Fill the ramp filling.
• During the flight ensure everyone is smooth, safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the MGAMSE SITE, Chapter Safety Policy and Objectives.

Application Accepted online only via mgaviationservices.com.