Mahatma Gandhi Aviation Service Enterprises

(Registered with Central & State Governing Body)

Airport Terminal Operation & Management System

This course prepares you for a successful career in the airline & aviation industry. The Indian airports handled over 200 million passengers during 2015-16 (Apr-Mar)*. Airlines and airports need a huge number of trained employees for jobs including customer service, baggage handling, ticketing, and cargo handling. Keeping these demands in mind, Mahatma Gandhi Aviation Service Enterprises provides you complete, in-depth training in all aspects of airport terminal operations and management. On completing this course, you can work in any department of an airport or airline company in India and around the world.


The course provides professional learning opportunities by combining classroom lessons and practical learning sessions. You will also get trained in all aspects of aviation management – starting from in-flight experience to ground handling, cargo & load management, people & resource management at the airport, to calculating fares and issuing tickets.


To join this career-building course, you need class 12 or 10+2 in Arts, Science, Commerce or any other field. A 3-year diploma in engineering or other field, from a state board of technical education, is also valid.

Mahatma Gandhi Aviation Service Enterprises Certified Professional in Airport Management & Customer Care

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In the first semester, your curriculum includes:

  • Personal management
  • Soft skills
  • Principles of aviation
  • Aviation operations
  • Customer service for global clientele
  • Resource management at airports
  • Load & trim
  • Cargo & DGR
  • Flight scheduling
  • Airport ramp management

In the second semester, your curriculum includes:

  • In-flight safety & security
  • Passenger handling
  • Security & legislation
  • Ancillary services
  • Airline & airport organisation
  • Air fares & ticketing


  • Gain in-depth knowledge of the principles & operational procedures of the aviation industry
  • Understand the roles and responsibilities associated with human resource at the airport, fuel-efficiency, elements of trim, and the functionality of the load sheet
  • Improve your presentation & communication skills
  • Quickly complete the course using fast-track option
  • Get 100% job placement assistance
  • Quickly complete the course using fast-track option


As a passenger handling executive, you ensure smooth check-in, luggage transfer & ticket services for customers. The good service that you provide adds to the goodwill of the airline.

As a cabin crew member, you will ensure the safety and comfort of passengers during an airline flight. You will also be responsible for briefing the passengers on safety standards specific to the aircraft in a safety demonstration.

You will be responsible for the safe and timely movement of all cargo. Coordinate & supervise the loading, unloading, securing, and staging of aircraft cargo or baggage.

Fares & ticketing executives take and confirm passengers’ reservations for transportation. You will also issue tickets and answer questions about itineraries & rates, prepare invoices outlining rates and fees, and accept payment from passengers.

In-flight service & security job includes hazard identification, occurrence reporting, risk management, and safety assurance. It is your duty to ensure overall safety & security of the passengers & staff members in the flight.

As a load & trim officer, you will do the weight & balance calculation of aircraft as per the planned figures of passengers, bags, cargo & mail on the aircraft, issue loading instructions & load sheet, and adhere to the statutory & regulatory requirements for safe loading of aircraft.

As an airline customer service agent, you will be responsible for making sure that passengers and their luggage safely board the right aircraft at the right time. You need to give passengers a warm welcome and ensure a positive experience.

Baggage handlers ensure that the passengers’ luggage arrives according to its final destination tag, on time. You will be responsible for sorting and stacking of baggage.