Mahatma Gandhi Aviation Service Enterprises

(Registered with Central & State Governing Body)

Ground Staff Services

Mahatma Gandhi Aviation Service Enterprises professional course in ground staff services will prepare you to handle ground activities at airports & airline companies.

The need and demand for efficient ground staff is increasing. The air traffic in India is expected to be 450 million by 2020*. In addition, tons of cargo is transported by air daily. Mahatma Gandhi Aviation Service Enterprises course trains you to handle both people & cargo, and to work in various job roles in the areas of airport handling, cargo and transportation, passenger handling, and customer service. On successfully completing the course, you will have in-depth knowledge of the principles and operational procedures utilised by the aviation industry and will be able to deal with customer enquiries efficiently.


This course combines classroom lessons and practical learning. You will gain in-depth knowledge of the principles and operational procedures in the airline & aviation industry. You will get the right technical training, and also polish your personality & learn to manage customer enquiries effectively. Our faculty will groom you to improve self-presentation and communication skills.


To join this career-building course, you need class 12 or 10+2 in Arts, Science, Commerce or any other field. A 3-year diploma in engineering or other field, from a state board of technical education, is also valid.

Mahatma Gandhi Aviation Service Enterprises Certified Professional in Airport Management & Customer Care

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In the first semester, your curriculum includes:

  • Personal management
  • Soft skills
  • Principles of aviation
  • Aviation operations
  • Customer service for global clientele
  • Resource management at airports
  • Load & trim
  • Cargo & DGR
  • Flight scheduling
  • Airport ramp management


  • Gain in-depth knowledge of the principles & operational procedures of the aviation industry
  • Understand the roles and responsibilities associated with human resource at the airport, fuel-efficiency, elements of trim, and the functionality of the load sheet
  • Improve your presentation & communication skills
  • Quickly complete the course using fast-track option
  • Get 100% job placement assistance
  • Quickly complete the course using fast-track option


As guest service personnel your duties include taking reservations, verifying passenger identification, issuing boarding passes, and helping travellers to check-in.

Passenger service agents are responsible for the administrative and customer service of travellers. Your duties include handling baggage claims, answering customer inquiries, ticketing, assisting the passengers with special needs and other customer service-related functions.

As an airport guest service supervisor you will oversee the tasks of customer service agents, respond to passenger concerns and train new hire personnel in the ground services.

As a member of the cargo handling team, you will be responsible for safe and timely movement of all cargo. You may coordinate & supervise the loading, unloading, securing, and staging of aircraft cargo or baggage.